Privacy Policy

This is the Privacy Policy of e-supply.co.za (E-Supply) a division of ESUPPLY (Pty) Ltd referred to in the E-Supply General Terms and Conditions. This Privacy Policy applies to the personal information of users of the E-Supply website, available at e-supply.co.za (Website), of users of the E-Supply social media pages, groups, accounts or profiles (Social Media Pages including but not limited to Facebook, Instagram, Twitter, Pinterest, Whatsapp) of customers of E-Supply (users). The use of the Website and Social Media Pages is also subject to the E-Supply Disclaimer.

This privacy policy sets out how E-Supply collects, uses and protects any information that you give E-Supply when you use this website. E-Supply is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. E-Supply may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What personal data we collect and why we collect it

When you use the E-Supply website to browse or for online shopping, E-Supply collects the details provided by you together with the information E-Supply learns about you from your use of E-Supply’s Products or services. E-Supply uses customer information to improve our service and customer experience, and to generate general aggregate statistics about the use of the E-Supply website.

We may collect the following information:

Basic Personal Details

1. Name and surname.
2. Contact information including email address.
3. Demographic information such as postcode, communication preferences and interests.
4. Other information relevant to customer surveys and/or offers.
5. For the information about the cookies we collect see the Types of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We only communicate promotional information when consent has been given by the user to receive such content through our subscription options.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third-party websites

This Privacy Policy does not apply to any third-party websites which may be accessible through links on the Website and/or Social Media Pages. E-Supply makes no representations or warranties about the privacy practices of any third party and does not accept any responsibility for the privacy practices of, or content displayed on third party websites. Third-party website providers are responsible for informing users about their own privacy

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1. Whenever you are asked to fill in a form on the website, there will be a consent box allows you the choice to opt/in or not to your information being used for any direct marketing purposes.
2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
4. You may request details of personal information which we hold about you under the Data Protection Act 1998. For any hardcopies, a small fee may be payable. Electronic copies are free. If you would like a copy of the information held on you please contact our customer service officer:   [email protected]  |  +27 66 502 1353. 
5. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above details. We will promptly correct any information found to be incorrect.