Delivery Policy
How do I get my purchase?
As E-SUPPLY we offer courier delivery services as our method of delivering Goods to you.
As E-SUPPLY we charge shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling of the goods. All shipping costs are displayed in your cart during checkout.
How long does it take?
Our team strives to ensure that your orders are processed as soon as possible. During our working hours our orders are usually processed within 2-5 hours. However, please allow up to 24 hours for your order to be processed.
Where it accepts your order, E-SUPPLY dispatches orders within 2 – 14 business days from the time that your order has been placed. As E-SUPPLY we will try our best to dispatch all orders as soon as possible, but no later than 30 days of receipt of your payment (“Delivery Period”). Where possible order can be dispatched same day provided that stock is available and payment has been made by 10am in accordance to our working days.
Kindly note that, we use courier services that deliver to your requested address. These deliveries can take a few extra days to deliver to outlying areas. Where such delays occur, E-SUPPLY will contact you to inform you of your delivery dates. Our delivery dates are estimates only and we shall not be liable for any delays caused by the courier company. We will however endeavour to keep you informed of any delays that may occur.
Customers should note that in certain circumstances, we are unable to dispatch goods to certain areas such as: remote farms, plots, townships plots or extreme remotes areas. Where such an instance occurs, E-SUPPLY will advise clients on the nearest delivery location possibilities as soon as we become aware of such challenges.
How does the process work?
Where it accepts your order, E-SUPPLY Once payment has been received for your goods and your order is processed, you will receive a shipping confirmation email which will contain your tracking number and delivery information.
All shipping payments are calculated during checkout and payment is due before shipment. No item will be shipped out until full payment has been received for your order.
Note that : Our delivery charges are subject to change at any time, without prior notice to you. This only applies to order that have not been placed. You will see the applicable delivery charges in your cart when you check out.
Do you hold orders?
Where EFT payment has been selected, we allow a maximum of 2 days for customers to complete their order payment. All proof of payments are to be emailed to [email protected] or sent to +27 66 502 1353, with your order number listed as the reference. Failure to do so will result in the order being cancelled.
What happens if I do not get my order?
We will notify you, if we are unable to deliver your Goods during the stipulated Delivery Period. You may then within 7 days of receiving such notification, elect whether or not you would like to cancel your order for your Goods. If you elect to cancel your order, we will reimburse you your purchase price for the Goods.
Our Obligation
E-SUPPLY’s obligation to deliver the Goods purchased is fulfilled when we deliver the Goods to the physical address nominated by you for the delivery of your order. E-SUPPLY is not responsible for any loss or unauthorised use of the Goods from the point where the Goods are delivered and received at the nominated address elected by you.
See our full delivery terms of conditions.